Delete your Eazy account.
You can request deletion even if you no longer have access to the app.
Option 1: In the Eazy app
- Sign in to the account you want to delete.
- Open Settings and choose Delete account.
- Read the confirmation and submit the request.
- Keep the confirmation shown by the app for your records.
Option 2: If you cannot sign in
Email privacy@eazy.name.ng from the email address associated with your Eazy account, if possible. Write “Account deletion request” in the subject and provide your username or other non-secret account identifier. Do not send passwords, verification codes, tokens, payment PINs or full card details.
Identity verification
To protect your account, we may ask for proportionate information to verify that you control it. We will not ask for your password or one-time authentication code by email.
What is deleted
After a valid request is verified, we delete or de-identify account information and associated content where feasible, revoke active sessions and remove related device registrations, subject to technical limitations and applicable law. Some records may be retained when required for legal, accounting, fraud-prevention, security or dispute purposes. Backup copies may persist until normal backup rotation. Some transactions, open orders or unresolved balances may need to be settled or reviewed before all associated records can be deleted.
Timing and confirmation
We will assess a verified request and process it within the period required by applicable law. If additional time or information is needed, we will explain why and what happens next. Contact privacy@eazy.name.ng for questions or to follow up.
Operator: Thony Dynamic Enterprises (RC 2962026), 125/130 Nnamdi Azikiwe Street, Idumota, Lagos Island, Lagos State, Nigeria.