How can we help?
For account, marketplace, payment, privacy and safety questions, contact the appropriate Eazy team.
support@eazy.name.ng
privacy@eazy.name.ng
legal@eazy.name.ng
support@eazy.name.ng
Frequently asked questions
I cannot sign in
Check that you entered the correct email address and use the password-reset or sign-in recovery option available in the app. Never share your password or verification code.
My verification email did not arrive
Check your spam folder, confirm that your email address is correct, wait briefly and request a new message from the app. Never share one-time codes.
A payment or transfer looks wrong
Do not repeat an operation whose status is unclear. Keep the Eazy transaction or order reference, amount, currency and approximate time. Never email a PIN, password, full card number or bank login.
My order is missing
Keep the order reference and describe what happened and when. Include only information needed to investigate the order.
I want to delete my account
When signed in, open Settings and choose Delete account. If you cannot sign in, contact privacy@eazy.name.ng for identity-verified assistance.
If you contact us, include the account email or relevant order reference and a concise description. Do not include unnecessary identity documents or full payment credentials.