Understand a payment before you repeat it.
This page explains how to raise a payment or order issue. The exact options depend on the feature, provider, transaction status and applicable law.
Before retrying
If a payment, transfer or order is pending or unclear, do not immediately repeat it. Check the transaction status in Eazy and retain the order or transaction reference, amount, currency and time. A provider confirmation may take time to reconcile.
Report an issue
Contact support@eazy.name.ng with the reference and a concise description. Never send your password, payment PIN, one-time code, full card number, bank login or private key.
Refunds and cancellations
Eligibility and timing depend on the product or order, whether the payment was completed, the merchant or seller involved, the payment provider's process and applicable consumer law. If a refund is approved, the return path and timing may depend on the original payment method and provider. We will not represent a refund as completed until the relevant transaction state supports that status.
Errors, disputes and unauthorised activity
Report suspected unauthorised activity promptly. We may ask for non-secret details needed to investigate and may coordinate with the relevant provider. You should also contact your bank or payment provider where appropriate. Do not send sensitive credentials by email.
Service availability
Payment, wallet, transfer and marketplace features may not be available in all regions or at all times. A feature shown in the app does not guarantee that a provider has activated live processing for your account or location.
Contact
Support: support@eazy.name.ng
Legal: legal@eazy.name.ng